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Customer Service Training


SKU: COURSE-990 Category:

Provide superior service to clients and hone your people skills with aid from a CPD-accredited customer service training programme. Because customer service representatives are frequently the first point of contact for new customers, they play a pivotal role in shaping their initial impressions of the company.

Did you know that on average, a satisfied client would tell up to 9 people about their interaction with a business, but a dissatisfied customer may tell up to 16 people about a negative experience?

Anyone in a customer-centric position who often interacts with customers must complete customer service training. Many organisations must make sure that their customers have the greatest possible experience with them in order to succeed.

People who work in customer service positions may encounter complex issues that must be resolved immediately. This training programme seeks to provide learners the abilities needed to handle difficult clients, deliver first-rate customer service, and keep clients. Additionally, it aids in the development of abilities to correctly address a variety of potential circumstances and efficiently handle inquiries while enhancing the client experience.

Participants who successfully complete our customer service training course will be able to enhance their customer service abilities, regardless of whether they interact with customers face-to-face, over the phone, or through a computer. These abilities will give you everything you need to give your customers the best experience possible.

Excellent customer service will lead to more glowing testimonials, repeat business, and larger, more frequent transactions.