The program was developed with the RETAILER’s point of view in mind from start to finish. It is for anybody who engages in the business of selling commodities or items to the general public.
This course is designed to be a useful guide to consumer law. In order to handle a complaint in a manner that is compliant with the law, it is important to check that the items being sold are up to the required legal requirements and to be aware of the rights held by consumers.
The Consumer Rights Act 2015, the terms and conditions between the seller and the consumer, and the proper handling of customer problems, including the Alternative Dispute Resolution, are all covered in full during the Consumer Rights Training for Retailers Selling Goods.
